PACT Project Progress & Compliance Oversight


What is NYCHA's role in ensuring performance of PACT partners after conversion?

NYCHA is responsible for ongoing oversight and active monitoring of conditions at each development after conversion to Project-Based Section 8, when the PACT partner takes responsibility for completing comprehensive repairs, managing the development, and providing social services. NYCHA collects and analyzes monthly reports which include data on:   o Maintenance and repairs: Creation and resolution of work orders for pests, mold, leaks, elevators, and heat.   o Tenancy proceedings: Outreach related to rental arrears or other tenancy-related issues. All PACT partners must follow NYCHA’s     Housing Stability and Retention Guidelines for any legal matters with households.   o Construction: Progress updates as the development is modernized. The dashboards below present performance metrics based on this data, across the PACT program and for each project, following the transition to new management. For a full list of developments at each PACT project, please refer to the Interactive Project Map data available on the PACT Projects & News webpage. NYCHA also conducts site visits to monitor PACT partner activities and respond to inquiries or issues. In addition, NYCHA ensures PACT partners comply with specific requirements of the Section 8 subsidy and waitlist policies. If performance gaps are identified, NYCHA will work with a PACT partner to identify and analyze root causes, agree on specific solutions, and monitor improvement.

How does NYCHA monitor performance of maintenance and repairs by PACT partners?

NYCHA tracks the status of work orders from opening to resolution, and compares these to standards for on-time resolution established by HUD and the Baez Revised Consent Decree for NYCHA. This ensures residents in PACT developments continue to receive effective maintenance and repair services. The filters on the graphs can be used to view information for a specific PACT project and/or type of work order.



PACT Project Name
Work Order Type



Quarter Apartments Work Orders Created Work Orders Resolved Work Orders Open at End of Period Open WOs per 10,000 Apartments % Work Orders Resolved on Time
Q1 2021 9,517 2,655 2,525 0 0 75%
Q2 2021 9,517 1,798 1,862 0 0 77%
Q3 2021 9,517 1,549 1,566 0 0 85%
Q4 2021 14,733 2,167 2,201 0 0 89%
Q1 2022 15,426 3,155 3,134 0 0 94%
Q2 2022 15,426 2,158 2,149 0 0 95%
Q3 2022 15,426 1,965 1,983 0 0 90%
Q4 2022 15,426 2,518 2,501 0 0 91%
Q1 2023 15,983 2,475 2,449 0 0 89%
Q2 2023 18,018 1,894 1,909 0 0 89%
Q3 2023 19,001 2,739 2,703 2 1 90%
Q4 2023 20,697 4,519 4,145 0 0 84%
Q1 2024 20,697 3,559 3,930 0 0 77%
Q2 2024 21,694 3,044 2,999 0 0 84%
Q3 2024 23,312 3,398 3,167 1 0 78%
Q4 2024 24,584 5,458 5,013 7 3 81%
Q1 2025 25,461 5,028 5,229 66 26 81%

How does NYCHA monitor tenancy proceedings at PACT converted sites?

NYCHA monitors the course of holdover and non-payment tenancy proceedings throughout the entire process - from required pre-eviction outreach, to formal case initiation, to any final resulting evictions - to ensure resident rights are protected and housing stability and resident retention are maintained whenever possible. NYCHA’s Housing Stability and Retention Guidelines for PACT partners standardizes pre-eviction outreach protocols and eviction prevention procedures at all developments converted to PACT. The filters on the graphs can be used to view information for a specific PACT project and/or type of tenancy proceeding. NYCHA began collecting information from PACT partners regarding tenancy proceedings in January 2021; that information is reflected below. In addition to the information below, there were 76 evictions that occurred at PACT projects prior to 2021.


PACT Project Name
Proceeding Type



Quarter Apartments Pre-Eviction Outreach Cases Initiated Evictions Evictions per 10,000 Apartments Eviction Rate* (evictions/units)
Q1 2021 9,517 552 84 0 0 0.00%
Q2 2021 9,517 208 66 0 0 0.00%
Q3 2021 9,517 221 60 0 0 0.00%
Q4 2021 14,733 490 32 0 0 0.00%
Q1 2022 15,426 1,108 212 1 0.6 0.01%
Q2 2022 15,426 759 132 1 0.6 0.01%
Q3 2022 15,426 812 250 0 0 0.00%
Q4 2022 15,426 959 396 8 5.2 0.05%
Q1 2023 15,983 1,097 785 9 5.6 0.06%
Q2 2023 18,018 645 881 9 5 0.05%
Q3 2023 19,001 1,558 734 6 3.2 0.03%
Q4 2023 20,697 1,690 356 13 6.3 0.06%
Q1 2024 20,697 1,596 356 19 9.2 0.09%
Q2 2024 21,694 1,901 608 27 12.4 0.12%
Q3 2024 23,312 2,096 954 33 14.2 0.14%
Q4 2024 24,584 1,584 547 24 9.8 0.10%
Q1 2025 25,461 2,501 982 28 11 0.11%

* A state-wide eviction moratorium was enacted in March 2020 and was lifted in January 2022.


How does NYCHA monitor construction work to modernize converted PACT properties?

NYCHA oversees the creation and implementation of PACT partners’ rehabilitation plans to ensure that the quality of work meets or exceeds required design specifications and standards. Oversight also focuses on adherence to Tenant Protection Plans, lead-based paint abatement protocols, safety requirements, and applicable prevailing wage, MWBE contracting, and Section 3 labor participation requirements. Construction is performed in phases and typically takes between 18 to 36 months to be completed. NYCHA monitors construction through meetings with all stakeholders, performing regular progress inspections and monitoring any actions agreed to remediate issues identified, following up on any construction-related complaints, and performing final inspections and verifying all scope of work items have been completed. Construction progress, total investment and Section 3 progress to date through Q1 2025 are presented for all PACT projects below.


Harlem River Window Replacement
Linden Façade and Entry Renovation
Reid Apartments + Park Rock Consolidated Kitchen Renovation
Union Avenue Consolidated Façade Renovation

Project Name
Construction Progress
Total Planned Investment
Section 3 Performance*

Audubon, Bethune and Marshall
97%
$138M
70,132 Hours
30%

Boston Secor, Boston Road and Middletown Plaza
24%
$420M
34,413 Hours
40%

Boulevard, Belmont-Sutter Area and Fiorentino Plaza
98%
$483M
197,293 Hours
42%

Eastchester Gardens
0%
$368M
Not Yet Reported

Edenwald
46%
$784M
204,500 Hours
31%

Frederick Samuel Apartments
23%
$384M
21,445 Hours
11%

Harlem River
99%
$235M
85,823 Hours
13%

Linden and Penn-Wortman
99%
$430M
179,253 Hours
24%

Manhattanville
8%
$445M
1,023 Hours
18%

Reid and Park Rock
68%
$636M
139,673 Hours
31%

Sack Wern
17%
$107M
15,369 Hours
34%

Union Avenue Consolidated
90%
$247M
197,087 Hours
49%

West Brighton
34%
$366M
40,268 Hours
36%

* In September 2020, HUD updated its Section 3 requirements, changing compliance standards from new hires to hours worked. The applicable metric for each PACT project is shown above. See NYCHA's Section 3 Resource Page for further details regarding Section 3 requirements.